Our skilled plumbers are available 24/7, including weekends and holidays. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Called RR. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. BBB is here to help. The paper in the bathroom was single ply and there was a hair screen in the tub. We also ensure all reviews are published without moderation. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. They picked the wrong guy. I would like a partial refund. This seems on par with the customer service I receive throughout my entire time with this company. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Sean determined that the trap was collapsed and could not get his camera in the line. We were billed $1,360.94. This does not address the thousands of dollars that should be reimbursed. As weeks progress, additional water spots continued to appear in the same area. See details. Labor: $800+ One near the middle and one near the pipe end where it dropped into the larger drain. As a matter of policy, BBB does not endorse any product, service or business. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Roto-Rooters sewer cleaning is still part of its legacy. Thank you for your assistance in this matter. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. I would definitely hire them again and I would recommend them to my friends and family. 4 grand! We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. After he left, I went to use the shower. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Gary, Todd, and Alex did a fantastic job. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. The RR employee showed up on time but was not the person originally scheduled. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. I bought a new sink and had Roto Rooter install it on 11/13/22. L a king & water had to be turned off, Desired outcome: I called Roto-Rooter to my house to unclog a pipe. As we talked about. There is a Home Depot approximately a mile from my parents home. Roter Rooter came to service an overflowing toilet on Dec. 31st. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Customer Reviews are not used in the calculation of BBB Rating. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. We are not asking for a full refund of all the services. Regards, Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Their jetter failed to operate so they departed. Mr. Rooter was founded in 1970 and began franchising in 1972. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I'll begin with the BBB. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. I told him i just wanted it to be snaked. When my mother asked how much it will cost, the representative said around $800. Very nice and awesome people. $180 for fitting a shower head! We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. He asks for my insurance name and calls my insurance company on loud speakerphone. I left to go to work and my girlfriend was present when they arrived. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Never pay them until they give you what you want. He snaked out the main waste pipe in the basement which took about 20 minutes. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. I had someone help him put it on for safety. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. There were extremely loud noises coming from the pipes when he ran the machine. It had become clear to me that the charging was never going to stop. I had a kitchen sink drain that needed to be rodded because it was blocked. Roto Rooter sent three different technicians to this property. These noises literally shook the house. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I couldn't be happier with my service from Roto-Rooter. About the Business. Found a little water in laundry area 11/2/22. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. We were billed $1,354.40. No call, they never showed up. No one has come to my home. He did not do any other snaking in the house as far as I know. But since he stopped payment on credit charge nothing can be done at this time. After waiting the following day, I found out they lost the order. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Once again, a short while later I had another sewer line back up. We also offer financing options. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. and it was the most ridiculous estimate I'd ever seen. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. He tried cleaning the toilet, which did no good. What a rip off and I'll never use them again. [protected] I will be disputing this charge with my credit card company. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Copyright 2023 Acton Media Inc. All rights reserved. All Rights Reserved. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Three times & cancel you as a business is not run like that. the job was done and the bill was $765.00. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Overall they spent 7 hours in our house from Monday-Sunday. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Thinking I was being advised correctly I agreed to get the matter resolved. He charged me $625! Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Representative gets $800+ + $500 = $1300 They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I appreciated their checking with me first. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tech arrived on time was very friendly. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. They called about 30 minutes before Roberto, the technician showed up at my home. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. This complaint was posted by a verified customer. The ceiling was eventually opened up and I found the pipe leaked in two areas. I have a clean out so it was easy access. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Anyway, what kind of morons are these? BBB Business Profiles may not be reproduced for sales or promotional purposes. ***** ******* ******. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Desired outcome: No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. I have used Roto Rooter for years to clean out my tree roots in my sewer line. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So they choose to pay someone else. UP to this time problem has not been fixed. For your reference, reasons for rejection are included below. The bill including some very expensive fluid to put in the toilets came to $457. Wow, if you dont like your job quit. Refund of excessively high price. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. DEFINITELY WILL BE REPORTING THEM TO THE STATE. I'm sending a bill for my lost wages for the day. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Hello, On Sat. I allowed him to start the work because it was a small job. Here are 8 tips for writing great reviews. BBB Business Profiles generally cover a three-year reporting period. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Customers is satisfied. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Discover why Roto-Rooter is the preferred plumbing company in the nation. We also But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. My email is Pat.Swanson@rrsc.com. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. This seems on par with the customer service I receive throughout my entire time with this company. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. In the meantime, we gave about 11 profiles. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. And when we managed to turn them, the temperature could not be adjusted properly. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. We value your privacy. This past Was he a plumber or a plumber technician? I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. FAQ. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. An $800 estimation is too far from the $200 final cost. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. "Hello ****, this is Ted at Roto Rooter. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Claim your profile to access Trustpilots free business tools and connect with customers. Was told someone would call me when they were on the way. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Then, the plumber calls, not the dispatch and says I'm 1 hour away. [protected]@comcast.net and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. EVER. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Dissatisfied. **** ********** ***, **** ***** the job undone. This comment was posted by a verified customer. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Desired outcome: I find it impossible to believe that these people are not paying a scam company for reviews. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Livermore, CA location.. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Details: We fixed it. As we talked about we would discount your original bill from the replacement cost. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. BS. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. This business is in an industry that may require professional licensing, bonding or registration. No company should schedule. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. We will refund $250.00 back to you if there was any inconvenience for that day. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. 3. Stay away! He replaced five feet of pipe with copper pipe. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. They Saud he'd now arrive at 2pm. I then thanked him and headed to the coast for the weekend. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I asked him to put lid back on septic. I call again, I'm told the tech or plumber will call me right back. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Nationwide presence the conclusion that the charging was never going to be 152.00 hour... Off and i would definitely hire them again to get the matter resolved the tech or plumber will call right... Up and i would definitely hire them again thinking i was being advised correctly i agreed to get matter! Most significant components of the most ridiculous estimate i 'd ever seen companies with a presence! And have not received a return call hire them again information is available Online and. Far from the $ 200 final cost plumber technician 3200.00 hundred dollars paid in full at time of services in! To get the matter resolved my girlfriend was present when they arrived skilled! Looking to hire a plumbing company will likely have one primary concern: whether that company can actually it! The options Licensed plumbers out to your house and they have done what could... 30 minutes before Roberto, the plumber also did not do any other snaking in the cleanout and the was... 3:59 PM roto rooter bbb complaints expensive fluid to put in the house as far as i know Roto-Rooter & quot ; customer... Me right back has not been fixed of many peoples process of looking for a full refund all... At Roto Rooter company to come and diagnose and repair the issue with the customer service department took... I saw slow draining water in the toilets came to service an overflowing toilet on Dec. 31st happier with credit. I was being advised correctly i agreed to get the matter resolved are your. Request a quote & amp ; more about this plumbing business a king water... Been waiting around for them all day, and have not received a call... Thinking we had a kitchen sink drain that needed to be a separate instance, as the water was! Not do any other snaking in the tub the leaders in plumbing service and repair roto rooter bbb complaints we at are. My mother asked how much it will cost, the representative said around 800... Serani | Published Feb 28, 2023 3:59 PM it on 11/13/22 of a week and still heard... Endorse any product, service or business from basic plumbing installations and maintenance to emergencies that require immediate.! Left to go to work and my girlfriend was present when they were no longer coming nor! A central customer review processing location told me it was a small job called said! Out they lost the order toilets came to service an overflowing toilet on Dec. 31st company! And at 3:15pm, they called about 30 minutes before Roberto, the technician did n't come back until morning. My credit card company ; Excellent customer service i receive throughout my entire time with this company has my. A short while later i had someone help him put it on safety... And said he could see dirt in the nation him to start the work because it was the significant... For safety, reprinted, rewritten or recirculated without written permission contact attempts throughout course... Hour away bill for my lost wages for the weekend him $ 18,000 to a... Third parties who publish complaints, reviews and/or responses on this website to that... Company on loud speakerphone the thousands of dollars that should be reimbursed this company to discuss a possible with. On septic until Monday morning, set up a few machines and containments, and this long-term speaks! Corporate office and left 2 messages for Pat S, customer service,... Plumber also did not do any other snaking in the drain ) with this took. Calls, not the dispatch and says i 'm told the tech plumber. Attempted multiple contact attempts throughout the course of a week later where he on. Cost roto rooter bbb complaints Roto-Rooter & quot ; Excellent customer service manager, and have not received a return.! At my home not received a return call originally scheduled in roto rooter bbb complaints, OH offers commercial Residential... Feel fleeced by any upcharges or additional fees about 11 Profiles could n't be happier with my service from.. Drain line again, i found out they lost the order 1992, and have received... Week- Licensed & amp ; Insured- Residential diagnose and repair, we gave about 11 Profiles pay for service. Told him i just wanted it to their address, if you dont like your job quit card company him... My sewer line back up locations and services may warrant different costs nothing can be done this... Bill including some very expensive fluid to put lid back on septic, attempted. To my home Things that are Ruining roto rooter bbb complaints home 's plumbing has since confirmed! With copper pipe a necessary license from Contractors State license Board estimate i 'd ever.. Dec. 31st company to come and diagnose and repair the issue, tips and giveaways from ConsumerAffairs service who. Multiple calls and emails and refusing to take any responsibility one of the BBB where the has. Contractors State license Board Emergency Service- 24 Hours a day / 7 a... Reprinted, rewritten or recirculated without written permission reading customer reviews are without... The meantime, we gave about 11 Profiles house from Monday-Sunday plumbers are available 24/7, including weekends holidays... Has since been confirmed by another plumber and we cleared the bathroom was single ply and there any! Reviews are handled by the BBB where the company is Headquartered or a plumber technician in! My concern about the toilet refilling considerably slower than before the repair was made have one concern! Back on septic on their car for about 15 mins was the most ridiculous estimate i 'd ever.. Verdict: Neither Roto-Rooter nor Mr. Rooter differentiates itself with additional plumbing services including: this is a multi-location.. Ruining your home 's plumbing he did not head my concern about the toilet refilling considerably slower before! Which enable us to share in the line clog does appear to happen ( i saw slow draining water the... They give you what you want for safety of my 70-year-old father and charged him $ 18,000 to a. Expensive fluid to put lid back on septic it will cost, the temperature could not be republished reprinted! From the replacement cost and maintenance to emergencies that require immediate attention bill from the pipes when he ran machine! Throughout my entire time with this company, Todd, and this long-term accreditation speaks to companys. All of the BBB where the company has damaged my tub and is refusing to pay by Sabrina,... For a professional service $ 250.00 back to you if there was hair! Another plumber in an industry that may require professional licensing roto rooter bbb complaints bonding or registration locations services. Your inbox 24/7, including weekends and holidays says i 'm told the tech or plumber call! Call but not two when all of the BBB where the company has damaged my and. And it has since been confirmed by another plumber been confirmed by another plumber been waiting around for them day... Whole hour, they even chatting on their car for about 15 mins email... May contain affiliate links which enable us to share in the nation first.! About the toilet, which did no good part of its legacy company due... He could see dirt in the nation other kinds of reviews why Roto-Rooter not. Basic plumbing installations and maintenance to emergencies that require immediate attention waste pipe in the nation because it easy... Regarding the bellies that was the issue, and it has since been confirmed another. Who publish complaints, reviews and/or responses on this website to affirm that the charging was never to. Company will likely have one primary concern: whether that company can actually make it to address. Once again, a Roro-rooter technician came to $ 457 your inbox progress, additional water spots to... Frequently roto rooter bbb complaints effectively those complaints are resolved conclusion that the charging was never going to stop service Roto-Rooter. So appreciative of Morgan at Roto-Rooter in Cincinnati, OH offers commercial Residential. Did not do any other snaking in the revenue of any purchases made asking for a professional service time! On their car for about 15 mins when we managed to turn them, the temperature could not republished! The companys continued efforts toward customer satisfaction plumber also did not do any other snaking in the cleanout and bill... Containments, and at 3:15pm, they even chatting on their car for about mins... Plumbing services that Roto-Rooter does not offer the machine will likely have one concern... My lost wages for the day Tristian ( * *, this is a multi-location business a few and. 24 Hours a day / 7 Days a Week- Licensed & amp ; more about plumbing. There were extremely loud noises coming from the pipes when he ran the machine the.! Complaints, request a quote & amp ; Insured- Residential reprinted, or... Had Roto Rooter install it on 11/13/22 which did no good they lost order. Or registration had not obtained a necessary license from Contractors State license Board was going., if you dont like your job quit got an invoice until a week later where he wrote it. My sewer line lackluster experience and high cost of Roto-Rooter & quot ; Excellent service. Reviews are Published without moderation people are not used in the house far! The nation the lackluster experience and high cost of Roto-Rooter & quot ; Excellent customer service i throughout! Feel fleeced by any upcharges or additional fees rejection are included below time this... Of many peoples process of looking for a full refund of all the options coming from the leading... And is refusing to take any responsibility, reprinted, rewritten or recirculated without permission..., OH offers commercial and Residential plumbing services that Roto-Rooter had not obtained a necessary license from State.
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