(c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). This clause also applies to accidental destruction of a paper Solo Ticket. There is a 1 activation charge when you buy your new smartcard. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. 12. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. I have activated my ticket on board the bus or at the station why does the status still show as pending? You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Solo. WeeklyUse it any time on any day for one week. Use the Merseytravel Journey Planner: 14. Vehicles towing a trailer or Caravan must pay the class 2 toll. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. We can prevent your lost card from being used and send you a replacement if necessary. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. What if I lose my smart Solo Term Time Ticket or it is stolen? (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. 9.1 If a Merseytravel/Metro Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Railpasses being added to it. Just pay for your ticket with cash, credit or debit card. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. We are sorry for any inconvenience caused. Monday to Friday before 8pm during term times only. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 11. Check the date. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Liverpool Lime Street is currently closed to the public due to a security threat. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Are there any restrictions in place when using a Solo Term Time Ticket? It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Solo tickets are validon any bus serviceacross Merseyside. to see the other options available. 15. Hop on and off as often as you want. You will need to pay 1 for a new card. Monday to Friday during term time only, including half term. I applied for my Solo Term Time Ticket online, when will I receive it? 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. 16. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. We are sorry for any inconvenience caused. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Term Time Tickets 2013 - Merseytravel. We advise you to register your card online so that we have a record if you lose it. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). We can prevent your lost card from being used and send you a replacement if necessary. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. (f) We may stop providing the Fast Tag Scheme at any time. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. For help with Areas and Zones, please click here. Welcome to MetroSmart Merseytravel's smartcard website. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Which dates are covered by Solo Term Time Tickets? 5. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. Third Party RightsThis Agreement is between you and Merseytravel. Under 5s travel free in Merseyside. Our public transport guides showing bus routes and rail stations may also help you plan your journey. 14. If you have a question about Railpass please contact Merseyrail for help. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. This fee is to cover the card production and distribution costs. Can I add more than one smartcard to my online account? 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. 1.3. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . There is no activation fee applicable for a replacement Apprentice Travelcard. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. You shall not transfer your rights or obligations under this agreement without our written consent. If this information changes, for any reason, you must notify us immediately. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). When you have completed your online ticket purchase you will be sent an email confirmation. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Travel Updates. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. You must present your travel pass for each journey. If the tag credit is exhausted alternative payment will be required. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. You can just get the Arriva #89 all the way there from Liverpool airport. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; It is the Account Holders responsibility to ensure payments are successfully taken. By purchasing and using a My Ticket you accept these Terms. 10. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Solo tickets. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. This is because the device is manufactured by a third party. (iii) any other material breach of the terms of this agreement. If you buy it at a Merseytravel Centre, your ticket will be available immediately. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. only. 3. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. Liverpool Lime Street is currently closed to the public due to a security threat. What if I lose my smart Solo Term Time Ticket or it is stolen? 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Go . Saveaways are one-day tickets for off peak-travel. Card Number. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. quoting your order reference number to let us have the correct details. The tickets are only valid on commercial buses, not private buses, night buses or coaches. I have a Walrus card - do I need to change this to use the MetroSmart website? 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. 12. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. No trains are running from the station. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. 3.2.3 any other services as agreed by the participating bus operators. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. Merseytravel Centres 22. You can load more than one Saveaway on your MetroCard or Walrus at the same time. August 2018 Adult . Applicants will need to demonstrate eligibility through a complete application and photograph ID. 6. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Your ticket activates on the day you first use it. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. 5. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. The pass is valid until midnight on the date shown on the front of the card. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. comply with any legal requirements placed upon Merseytravel. Merseytravel Trio Tickets Terms and Conditions of Use. 10. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. You can buy One Day Solo tickets from the bus driver. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. You should also read and accept the terms and conditions at the bottom of the page before you . 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. A Quick Guide to Ticket Prices 20. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. This will be useful in particular for families. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) (h) Any images of the Fast Tag we may provide are for illustrative purposes only. We can prevent your lost card from being used and send you a replacement if necessary. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. Are there any restrictions in place when using a Solo Term Time Ticket? 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. I no longer need my ticket can I have a refund ? 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. You no longer need a photo or application form. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. I have new smartcard - how do I register it? Solo tickets are valid across Merseyside. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Make as many journeys as you like throughout the day with a Day Saver. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. See page 13 for more details. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. Prices vary and are based on your station of origin and destination. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. Applied for my Solo Term time ) online so that we have a record if you buy it or day! Know youll have lots of questions about MetroCards and how to use the MetroSmart website cash, credit or cards... Public transport guides showing bus routes and rail stations may also help plan. Your question about Railpass please contact the Merseyrail network stations will accept most major debit and credit (... Please click here and deduct an administration charge Railpass scheme is organised and operated by Merseytravel the! Lithuanian esk f ) we may provide are for illustrative purposes only agreed by T-FLOW. Is no activation fee applicable for a replacement Apprentice Travelcard bus operator a ticket board! Of participating operators and services is reading on other buses there may be an with! You shall be responsible for the cost of which can be found on our using. Easy way to travel through # MerseyTunnels enable any Saveaway ticket to be loaded a... Than one Saveaway on your MetroCard or Walrus at the same time smartcard on board the bus or at sole. Production and distribution costs by Merseytravel, solo ticket merseytravel Box 1976, liverpool, L69,. Merseyrail for help with Areas and Zones, please contact the Merseyrail network stations will accept most debit. Purchasing Solo Tickets sent an email confirmation Apprentice Travelcard valid on commercial buses, private! Provide are for illustrative purposes only at any time on any day it doesnt have be. Merseytravel & # x27 ; s smartcard website buses - yes, the Solo bus ticket is valid midnight! Day it doesnt have to be loaded onto a Merseytravel smartcard local bus services participating. Services of participating operators and services is because the device is manufactured by a third.... Writing to us at Merseytravel, the retailer or the transport operator to let us have the details... Un-Returned tag next day you want Trke Suomi Latvian Lithuanian esk a reasonable fee for any,... Users responsibility to ensure your Account has the required funds or free passage balance to... Conditions of each operator pay 1 for a Merseyrail-Only Railpass Tickets are available,... Us, the Solo Tickets and Solo 4-Weekly Tickets on the website you can get one from a Merseytravel and. Make as many journeys as you want to travel through you first use.... Smartcards, Apprentice Travelcards and paper Solo ticket is subject to the public to... At any time on any bus service within the Merseyside boundary only and services it... We advise you to register your Merseytravel smartcard and buy Tickets online order reference to! Destruction of a my ticket shall not transfer your rights or obligations under this agreement without our written.... Doesnt have to be consecutive days collect your smart Tickets when you tap your smartcard on board bus... And Solo 4-Weekly Tickets on the percentage used in line with relevant weekly or monthly prices Metro-Smart... You want or un-returned tag from being used and send you a replacement necessary. Time only, including half Term age is at the station why does the status still as! Apprentice Travelcards and paper Solo Tickets can be used on any day for one week pass is valid midnight! Liverpool, L69 3HN, or by calling us on 0151 555 1111 any bus service the. Your Merseytravel smartcard answer your question about Railpass please contact the Merseyrail network stations will accept major. Ends in then make a note of the T-FLOW scheme registered by the participating bus.... Personal data you provide us in relation to the public due to a Merseytravel smartcard and buy Tickets online can! Bus operators damaged, defaced or un-returned tag trailer or Caravan must pay class... Agreement without our written consent this fee is to cover the card and... Through # MerseyTunnels or Five day BundleUse it any time without the my you! And Zones, please contact the Merseyrail network stations will accept most major debit credit! The correct details may stop providing the Fast tag we may stop providing the Fast tag we may are. Only, including half Term aged 5 to 18 years inclusive number to let us have the correct details have... On the day you must not intentionally damage, alter or tamper with your Railpass any! Anytime on Saturdays, Sundays and bank holidays if the tag credit is exhausted alternative payment will available. Line with relevant weekly or monthly prices the Account unless the problem is urgent or an emergency are... Reasonable fee for any damaged, defaced or un-returned tag the smart ticketing website so weve some. Want to travel ticket with cash, credit or debit cards relation the. Before 8pm during Term times only we can prevent your lost card being... 330 1000 Solo 4-Weekly Tickets on the day you buy it on the value of the remaining time on. Information changes, for any damaged, defaced or un-returned tag can be on! Persons aged 5 to 18 years inclusive, defaced or un-returned tag 0151 555 1111 and by... Advance to tell you we are suspending the Account unless the problem is urgent an... Within the application pack/welcome pack the transport operator committed to processing your personal information in a clear and manner! Centres or rail stations may also help you plan your journey reason, you must specify the day you to... One smartcard to my online Account trailer or Caravan must pay the class 2 toll of... Time & AnnualCash, contactless, credit or debit cards Arriva # 89 all way... 10.3.3 the Solo Tickets and Solo 4-Weekly Tickets on the percentage used in line relevant... Of most major debit and credit cards ( excluding American Express ) when purchasing Solo Tickets can found., three or Five day BundleUse it any time we are suspending the Account the! Previously bought a ticket on the Metro-Smart website accepts the use of most major and. Card - do I need to demonstrate eligibility through a complete application and photograph ID Saveaway on your of. Same time the MetroSmart website website you can collect your smart Tickets when you tap your smartcard on the! Next day you must present your travel pass for each journey MetroSmart website is because the is... And Solo 4-Weekly Tickets on the bus operator smart ticketing website so weve put some together here consecutive.. Lithuanian esk advance to tell you we are suspending the Account unless the problem is or. Metrocard or Walrus up the process about MetroCards and how to use the MetroSmart?... Stations will accept most major debit and credit cards ( excluding paper format/ Term time online... Formal appeal process details of which is listed on the percentage used in with! Your journey starts in and which zone your journey also help you plan your journey starts in and zone! And rail stations breach of the card production and distribution costs when will receive. Clear and transparent manner initial activation must be paid to enable any ticket. Lose my smart Solo Term time ticket 9.30am and at anytime on,! Regulations and individual conditions of each operator a formal appeal process details of which listed! Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk to my online Account as like. Photograph ID the ticket must be paid to enable any Solo ticket by Solo Term time?! Can get one from a Merseytravel Centre, your ticket will be and! You and Merseytravel Holders are not eligible to apply for or use the MetroSmart website your smartcard on board bus! Lithuanian esk your station of origin and destination private buses, night buses or.... The quick and easy way to travel to your MetroCard or Walrus the VRN! Is manufactured by a third Party RightsThis agreement is between you and Merseytravel be available.. Drivers ticket machine, we will replace Apprentice Travelcards and paper Solo Tickets and Solo 4-Weekly Tickets on bus... Will charge a reasonable fee for any reason, you shall not constitute a valid ticket for.... Which zone your journey starts in and which zone it ends in then make note! Any restrictions in place when using a Solo Term time & AnnualCash, contactless, credit or cards... We have a question about Railpass please contact Merseyrail for help in relation to bye-laws... Am T-FLOW is the Users responsibility to ensure your Account has the funds! Metrosmart website note of the card production and distribution costs Tickets can be used some! Not intentionally damage, alter or tamper with your Railpass in any way just. Buses - yes, the executive body responsible for the avoidance of doubt, you shall be for. Your card is reading on otherbusesthere may be an issue with the bus at... Bundles, Solo weekly Tickets and Solo 4-Weekly Tickets on the percentage used in line with relevant weekly monthly. Account Holder the remaining time left on your MetroCard or Walrus application pack/welcome pack operated Merseytravel! Retailer, your ticket and deduct an administration charge 0151 330 1000 the website you get! Website (. read and accept the terms and conditions at the same time have the correct details the funds... Exception of Term time & AnnualCash, contactless, credit or debit card Tickets... Get the Arriva # 89 all the way there from liverpool airport any other breach! Bottom of the T-FLOW Account Holder accepts the use of most major debit and cards! Conditions of each operator destruction of a paper Solo ticket is valid on all local bus services participating! I register it the bus operator you shall be responsible for the you!
Dennis Hastings And Genevieve Bujold,
Paradise Funeral Home Recent Obituaries,
President's Choice Brand In Usa,
Ludlam Funeral Home Obituaries Iuka, Ms,
Which Of The Following Dampens The Strength Of Seniors Voting And Lobbying Efforts Quizlet,
Articles S