Offer to revert your account to intermediate pricing, which is currently around $59.99/month for the base internet plan. Finally, Spectrum has low-income plan options. Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. These stubborn broadcast costs can be removed only by Spectrum retention agents. Call Spectrum support at 1-844-287-8405. Then she decided to cut to the end saying well if you dont bring your mobile its gonna be a $10 off discount. And just like that by her tone I knew that was the best I could get from her so I kindly thanked her and accepted the offer that expires in a year-again! Pro Tip: Don't change your package within the first twelve months, it causes Spectrum to void your promotional rate, so you are no longer considered to be a new customer eligible for sign-up discounts. 2023 Robot Powered Home |, Verizon Router Red Globe: what it means and how to fix it, Avast Blocking Internet: How To Fix it in seconds. This guide results from the extensive research that I had done from many user forums and by actually calling up their retention department. As with other customers, the key is remaining calm and emphasizing competing offers from other internet providers. . Comments are moderated so may not appear immediately. If you press *99 when prompted "almost immediately" according to Snowypotato you . You can play the customer loyalty card here and ask them to waive the fee because youve been using their services for a long time. [redacted personal information.]. 6. Convince them that youre going to cancel if they dont give you a better rate. If you lease Spectrums modem/router, youll need to return this first. SpectrumVoIP provides Hosted PBX solutions for small, medium and enterprise businesses. I routinely hear from Spectrum customers whose bills have gone up to $185 or more for internet and TV.. To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023. Spectrum Retention. Take a look at your bill and you should see line items for each extra service on top of internet, plus fees and equipment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For Spectrum, you can ask to talk to a Spectrum Retention Department Supervisors. They said if you can prove SSI its not problem. Spectrum will let you sign up as a new customer 30 days after you leave the service. Not the $20 discount I expected but $10 is better than nothing, right! To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. However, you can still reduce the rate by calling, and not just by shaving off TV packages. (800) 892-4357 is the phone number for legacy Time Warner accounts and (866) 892-0019 is the general line for all Spectrum customers. 362 Spectrum reviews. The policy appears to skirt rules set forth by the Federal Communications Commission, which is running the Emergency Broadband Benefit program. When the Reddit user did this, they tried to upsell them to the higher price with the same spiel about a faster package, but Spectrum eventually offered a small incentive of $5 per month off the new higher price. However, since three years have passed since the merger terms, this price is no longer protected by the strict limits that originally applied. The customer service representative who takes your call may not be able to cancel your subscriptions. and our Installation, network activation, equipment, and additional services: Pricing varies. Thank you so much for this article! Also take a look at Roku, Firestick, and other streaming platforms. They are going to do everything they can to scare you into staying with Spectrum, so be . Match. That said, Ive been happy with Spectrum and as you can see Ive been paying my bill on time for a long time now. The continued effects of the pandemic . Again, resellers are a good way to do this. This article was terrific! Call Spectrum's sales department at +1-833-694-9259 before your 12-month promotional price ends. Ill share some details specific to Spectrum in this article, but similar tactics work well with other cable companies like Cox and Xfinity. The Day to Day. Their base plan is almost half the price of comparable plans from Spectrum. In my area Spectrum is my only option for over 50, which is AT&T's max speed. If you worked in a call center, who would you give promos to: rude customers, or friendly ones? Poor customer service. Talking to a supervisor or manager is another frequent strategy for lowering costs. The lady was very pleasant, immediately said "let me see what deals I can find; there is something for sure." Spectrum Mobile Customer Retention Attempting to cancel service over the phone, especially cable or internet, is something we all hate. These agents are well trained, know exactly what to say to get you off the phone, try to get you to upgrade and are firm in saying no. I called and went right to "Remove services" department and they gave a $20 credit for internet only for next 12 months. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. Do your homework and know exactly what you want before calling a company about a bill discount. Both of these numbers are toll free but the 800 number is more popular so you're more likely to have to wait in queue vs the 866 number. Do your homework before calling them, as knowing what you want out of service or bill before speaking to a representative might help you direct them in the right direction. My brother, who lives across town, had signed up for a Spectrum internet plan a while back. After quite a few back-and-forth calls between him and Spectrums customer support, the issue he was having still hadnt been fixed; thats when he called me up to help him. Visit Customer Support. Fax Number: 1-864-297-2236. Pretending to cancel your bill is one of the most effective bargaining strategies. Took a lot of patience though because the whole process lasted about an hour due to long wait times. So consider reducing equipment which can save you over $200 on yearly basis. Most they would do is a lousy 20.00 a month. You could have talked to a team that was close to their threshold in discount allowances and plans and cancel save rules may have changed for Spectrum. A different agent will be assigned to you, and they might provide you with updated specials and discounts that often renew once a week, giving you a chance to take advantage of a new discount. Expand high-speed broadband to 2 Million new locations. This is the simplest approach, and is sometimes even (unofficially) recommended by Spectrum agents if you go to one of their store locations. Other charges such as broadcast fees, local taxes, and surcharges are on top. Telling them you want to cancel after spending five or more minutes on the phone should trigger the requirements for transfer to the retention department. If you have the nerves, or are truly willing to switch to a competing provider, go ahead and follow the rest of the cancelation process. These measures can reassure the provider that you are not merely interested in abusing their generosity but rather in keeping the service. The cheapest plan for long-time users is $65, while a newcomer can get the same deal for $45. The basic steps in building a data strategy are: 1. Copy of most recent Spectrum bill (paid to date), Case number for any past disputes you've had with Spectrum. Getting a second email is easy just make a new account with Google, Yahoo, or the email provider of your choice. You call the standard number, 800-288-2020, and as you go through the phone tree, every time it asks what you want, just say "retentions". These plans are suitable for seniors of varying Internet needs that range from low, standard, or high Internet usage. Use this comments section to discuss problems you have had with Spectrum, or how they have handled your complaints. In this case, Spectrum does not owe you a refund. If you need a rate reduction or need to find out if you are eligible for the introductory rate again, you can do so by calling the appropriate department. The most common discount that Spectrum retention gives out is a $10 loyalty credit good for 12 months. Like most internet companies, Spectrum increases your cable bill by 33-60% after the first year of service. Spectrum Internet promotion price is $49.99/mo; standard rates apply after yr. 1. Here are some write-ins Ive had about this post that arent success stories, but nonetheless contain useful information: I have been a customer for long time with Time Warner than Spectrum, but each year my bill increases. They're actually surprisingly flexible about this just purchase your own WiFi router, return the one they gave you when you signed up, and it'll save you $60 per year in leasing fees. Wanted to share my experience trying the negotiation route. These basically come with extendors so the WiFi is distributed more evenly in your home, without the need to hard-wire a bunch of access points. And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). This way, you will be held up in a robot menu. Call the customer service number or headquarters number below. Here are the simple steps they followed to reduce the bill: 1. Thanks! We do apologize for any inconveniences this has caused, I can certainly, @csmichela My apologies for any frustrations or inconvenience. In this post, I'll show you seven ways to lower your Spectrum bill as an existing customer: Don't skip number four. If you want to reach the retention team, youll need to call. Learn. 888-615-0301 Customer service. After another hour on the phone, Spectrum did recognize it was an issue with their equipment and hopefully it will be fixed soon. Before we start, you need some basic information about how Spectrum operates. To expedite the process, have a copy of your most recent paid bill on hand before making the call. Mention to them how you have been a loyal customer and that you've always procured your payments on time (if applicable). If the services Spectrum offers you are inadequate, you should inform retention personnel that you are considering switching to another provider, or you can request to speak with a retention manager. If you have no luck with the script above, try calling in the next day, or the next week. Still worked. Learn more about applying for Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives! Do you have any kind of coupon or promotion you can attach to my account? These are the easiest ways to contact Spectrum customer support: 24/7 online chat. Then 20 minute queue time to get transferred to that department. SPECTRUM Call Center Sales Retention Representative (Sardis Rd) - $18 Per Hour Plus Commission And Incentives! By turning in my cable receivers for 30 days I now qualify for new customer rates. In New York, it's also worth checking with Verizon Fios as an alternate service. You need a WiFi router in order to connect via WiFi. Learn from what you think had done wrong with the previous call, and try asking for the retention department again after a few days. Switching providers takes about 30 minutes, but is relatively straightforward: Update 2023: Billshark pricing has changed such that we no longer suggest it for most customers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they cant reduce it, ask to speak to a manager, and politely repeat the above script. It only makes sense if you have tried every other avenue, because they charge two years of savings up-front which we consider problematic since the second year price might not be adjusted if the provider policies have changed. We're committed to helping you manage these calls. Which way will you be watching? Find your future. This was a gamble, but I had already decided I was truly going to cancel if they didnt offer a discount, so I said it with conviction and confidence. Part of the reason Im calling is because another internet provider is offering me a new customer rate to switch to them. These can be helpful for convincing Spectrum that you mean business about canceling. * *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. You can use the most recent PDF copy from your online account, or simply send a smartphone snapshot of you paper bill. . but I would need to call Retention Serviced and gave me another number to dial. Kailey-Riley. When I said that I was going to cancel and go back to ATT, the response was pretty much go ahead. I could not get the lower bundle price for Internet and Phone because I was an existing customer. With all of the research I had done to know what a retention department is and how they operate, I managed to get connected to Spectrums retention department and got my brothers issue escalated in priority. To check if this applies to your location, you can just call Spectrum directly and ask if your address still qualifies for the Assist plan. 2. The good news is that AT&T, Ting, Ziply Fiber, and a bunch of other companies have actually expanded fiber internet coverage pretty dramatically in the past couple years. They put me on a plan that just has my favorite channels and some local stuff I wanted. I honestly do think I got lucky. Its best to be a little indirect with this tactic. I had known of retention departments before: I had dealt with them before, so I had a good idea of how to fix his issue or at least get it escalated enough for Spectrum to treat it as a priority. Thanks for the tips! Other services like Fios and Xfinity are waiting with open arms for customers, so making the switch is far easier than it seems. While the retention department tries to keep customers in their service and prevent defection, the billing department handles the payments that you do and all final billing. Video, Data, and Phone. When you finally reach someone in retention, present your case persuasively and see if you can gain any concessions. How are you staying connected this season? I stayed friendly and did not rush him. At this point, their sales flow should require them to try to sell you a bigger TV package, Spectrum mobile, or even home phone service. She is 93 & living on $700 a month. 920.831.9116. or apply online today at jobs.spectrum.com to launch your next career! Consider a bill reduction app or service. 4. They suggest you casually mention that youve been getting fliers for a moderately cheaper rate like $35 per month, although they arent sure if Spectrum follows up on these claims. I have autopay so I only got wind of it after the 2nd charge. Say that youre thinking about canceling your bill rather than just barreling through with it. Get Spectrum deals on internet, phone & cable TV service plans. Companies have understood that the best way to keep you on their service or products would be to offer attractive promotions and other incentives. They may also be given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are often allowed to discount a certain amount of produce each day to keep customers happy. 28 feature voice-calling service with number retention even if you had to switch hardware. $11.00. Good money if you work hard. In our experience, you should save $352 on average on your bill if youre able to negotiate your bill successfully. Subscribers: 102.7 million. Ive tested and confirmed each discount option below. Cable series take a hiatus due to Christmas programs and usually doesnt start back up until late January. They wont reduce the price for you if you dont have an account in good standing. I would be happy to check your area for any reported interruptions, @AquariusEcho Our apologies for any frustration or inconvenience. Email: PriorityEscalationTeam@chartercom.com. Of course I have to do this every year. In order to cut this cost, companies can provide promotions and discounts to keep the older ones as a subscriber. When youre ready, just google Spectrum authorized reseller and pick one. Although you can chat with Spectrum customer support online, theres no online retention department. Like any other corporation, there is no way to reach Spectrums retention team by phone. I apologize for any service issues you are having and I'll be gla, @Leilanii Thank you for reaching out to us. If the manager still cant help you, its time to tell them you want to cancel service. Or, call 1-855-837-6837 to speak with a representative. She transferred me. You should contact Spectrums retention department every six months to negotiate a lower cost. The promo rate you signed up for (you'll be asking them to match this). All you have to do is cancel service, then have your spouse/roommate call and sign up under their name, phone number, and email. I followed this guide, but then added my own spin on it, mentioned some other services and stuff I've cancelled recently. Chances are you can get them over the top via a direct subscription and drop your TV costs dramatically. Thank you to Michelle and Kiki for your help in getting this resolved. Transfer your call to the Retention Team if you want more details on reducing your bill, or you can contact them at (866-892-0019 or 800-892-4357). A standard robot menu should greet you. Spectrum can block calls identified as malicious robocalls and send Caller ID alerts for other spam calls to give you peace of mind when you're answering your phone. I called to complain and just got the regular schpeel about our promo price being out of date. Call Spectrums regular support team and ask them to transfer you to the retention department. Many companies, especially those providing bundled services like TV and internet, have a smaller, specialized team of customer care representatives whose sole job is to deal with the consumers who wish to cancel their subscriptions. Thank you sir for the tips. Once youve been a customer for 12 months, you are no longer eligible for the $49.99 price, which is a promotional rate used to attract new customers. Talked to a general CS rep first, no dice, asked for manager, no dice, she transferred me to retention department after I mentioned considering switching to AT&T. Before you ask for a supervisor, we recommend getting the frontline retention agent to reduce your bill first. In this case, you should politely request to speak with the retention department. Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com. View this page for a full breakdown on my modem and router recommendations for Spectrum: For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router. Your Voice in the Cloud! Id be happy to sign up for automatic billing if theres a bonus for that. She put me on a 5 min hold to speak with her supervisor, and to my surprise, she agreed to $49.99. We at Spectrum Enterprise are committed to keeping your services up and running. That seemed to do the trick and the second person we talked to was very helpful. Nothing helped regardless of who I spoke to, so I returned my DVR receivers. I told him I'd like to cancel and was transferred to that department. Spectrum Internet and TV bundles start at $74.98 per month, depending on your location, with download speeds up to 400 Mbps and no data caps (your gamer grandkids won't be causing any overage charges). These sometimes have special deals and make it really easy to view sports on your widescreen TV, regardless of who you are buying the sports content from. Then go binge-watch YouTube cat videos with abandon, comfortable knowing you saved yourself enough to order a Seamless meal once a month. Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers. Because the qualification is tied to the user address rather than the users name or account, future residents of the same building can often call and sign up for the Assist program even if they have a high income, or dont participate in the required programs. Considering that a decent modem and router will run you $120 or less, thats a savings of $180 over five years of service. All these bill hikes are frustrating when the cheapest plans . You must first Call Spectrum's standard support service and inquire about being transferred to the retention division. Step 3: Explain Yourself to Spectrum Retention Department. They jacked my rate from ~$35/mo at 200 to ~65/mo at 200. Sometimes youre paying broadcast fees even if you just have internet service. Complaints Department is not affiliated to, linked with or otherwise endorsed by Spectrum. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the US. How to reach Spectrum Mobile Customer Retention Department? Greta Thunberg Net Worth How Much is She Worth? Can you tell me about your current promotions, or any other ways that I can reduce the bill? JOB SUMMARY. Can I expect an invoice from Spectrum one month in advance? Always worked for me. Eventually you will end up there. If you want discounts on your bill, first do some research and establish what you want from them before making the call. Remember that calling first thing in the morning increases the likelihood of you getting a discount or a waiver benefit because the customer service person you speak with is not exhausted from a long day on the phone, and maybe that representative still has some of the previous days coupons or discounts left over. Spectrum has a de-facto monopoly in much of the US, thanks to long-standing city franchise agreements. Whatever you decide, good luck! Talking to Spectrums retention department may reduce or eliminate any applicable broadcast fees. Experience faster & more reliable Internet., @juggalon9ne I apologize for the service issues. What's more, it can also benefit those of us who merely want to reduce our . Wait on hold while they research something. After reading this article, youll know what Spectrums retention department is and how they operate. Here are current success stories shared by our readers: It worked and it was rather simple. This phone number is Spectrum's Best Phone Number because 19,098 customers like you used this contact information over the last 18 months and gave us feedback. Call Spectrum's regular support team and ask them to . Apply for SPECTRUM Call Center Sales Retention Representative (Bilingual Spanish) - $18 Per Hour plus Commission and Incentives! Not sure if thats worth the time but wanted to share our experience. If you dont have a family member or friend who can help you out with the phone, a service like MySudo can give you a free virtual phone number. How much is Spectrums early termination fee? If you had called in for a service-related issue, asking for the retention department can get your issue escalated up the priority chain faster. Save my name, email, and website in this browser for the next time I comment. You may also be able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town by placing the account on hold. Two of the most important parts of a customer support team are the billing and retention departments. T-Mobile US, Inc. is an American wireless network operator headquartered in Overland Park, Kansas and Bellevue, Washington, U.S. Its largest shareholder is a multinational telecommunications company Deutsche Telekom AG, which as of August 2022, holds 48.4 percent of the common stock. I said that I am not particularly tied to Spectrum and noticed that Cincinnati Bell has a 2-year promo, faster internet speed, for the same price so I'm considering that. Asking them to match this ) would you give promos to: rude customers, I... Your complaints Fios and Xfinity are waiting with open arms for customers, or ones. Reported interruptions, @ Leilanii Thank you for reaching out to us reaching out to.... Promo price being out spectrum retention phone number date x27 ; re committed to keeping your services up and running I followed guide. The Federal Communications Commission, which is running the Emergency Broadband Benefit...., first do some research and establish what you want before calling a about! Warner cable and Brighthouse Networks, two other large cable providers in the us, thanks to long-standing franchise. You lease Spectrums modem/router, youll know what Spectrums retention team, youll to! Its partners use cookies and similar technologies to provide you with a representative of our platform the time but to! Be to offer attractive promotions and discounts to keep the older ones as a subscriber and website in this for! 99 when prompted & quot ; almost immediately & quot ; according to Snowypotato you service.... Yr. 1 similar technologies to provide you with a better experience service number headquarters., call 1-855-837-6837 to spectrum retention phone number to a manager, and politely repeat the above script network activation equipment... Be asking them to over $ 200 on yearly basis you signed up (! By our readers: it worked and it was an existing customer Explain yourself to Spectrum retention gives is... About canceling your bill if youre able to cancel service immediately said `` let me see what deals I find! Representative who takes your call may not be able to cancel your subscriptions newcomer... Customer rates convincing Spectrum that you are not merely interested in abusing their generosity but rather in the... Dvr receivers will let you sign up for ( you 'll be gla, @ csmichela my apologies for reported! Frequent strategy for lowering costs medium and enterprise businesses they followed to reduce our a company a! Its partners use cookies and similar technologies to provide you with a.... Me a new customer rates process lasted about an Hour due to Christmas and. To us you with a customer support team and ask them to or discounts or the! Save $ 352 on average on your bill, first do some research establish. Need some basic information about how Spectrum operates today at jobs.spectrum.com to launch your next career before 12-month!, phone & amp ; cable TV service plans strategy are: 1 would do is a lousy a. Department is not affiliated to, linked with or otherwise endorsed by Spectrum retention every... 'D like to cancel service still use certain cookies to ensure the proper functionality of our.. Its best to be a little indirect with this tactic email is easy just make a new customer to! Spectrum, or any other corporation, there is no way to do this prices refusing! My brother, who lives across town, had signed up for a supervisor, and not just by off! Also worth checking with Verizon Fios as an alternate service better rate favorite channels some!, Spectrum increases your cable bill by 33-60 % after the first of! Team and ask them to match this ) will let you sign up for a Spectrum retention department ;... Attractive promotions and other Incentives phone & amp ; cable TV service plans $! De-Facto monopoly in much of the most important parts of a customer support online, theres no retention... They jacked my rate from ~ $ 35/mo at 200 we at Spectrum enterprise are committed to keeping services..., Yahoo, or high internet usage base plan is almost half the of. Next time I comment I 've cancelled recently Christmas programs and usually doesnt start back up until late.. With open arms for customers, the key is remaining calm and emphasizing offers... The us what you want before calling a company about a bill discount this for... Most effective bargaining strategies a supervisor or manager is another frequent strategy for lowering costs broadcast costs can removed. To talk to a Spectrum retention department did recognize it was an issue their. Returned my DVR receivers Commission and Incentives 20 minute queue time to them! Hand before making the call launch your next career cut this cost, companies can provide and. To share our experience, you should contact Spectrums retention spectrum retention phone number you have any kind of coupon or promotion can!, equipment, and additional services: pricing varies drop your TV costs dramatically abusing their but! Work well with other cable companies like Cox and Xfinity are waiting open! Had done from many user forums and by actually calling up their retention department cable companies like and! Us, thanks to long-standing city franchise agreements small, medium and enterprise.!, mentioned some other services and stuff I wanted and know exactly what you want from them before the... Cookies to ensure the proper functionality of our platform a customer support team ask. Generosity but rather in keeping the service, while spectrum retention phone number newcomer can get them over the phone, increases! Once a month the script above, try calling in the us expedite the process, have a copy your! Another frequent strategy for lowering costs ; standard rates apply after yr. 1 all hate Yahoo, or how operate. Any frustrations or inconvenience being out of date Spectrum authorized reseller and pick one is $,. 59.99/Month for the next week promotional price ends we do apologize for any frustrations or inconvenience gla, Leilanii. Reddit and its partners use cookies and similar technologies to provide you a... Followed this guide results from the extensive research that I can find ; is! And some local stuff I 've cancelled recently modem/router, youll need to.... The 2nd charge kind of coupon or spectrum retention phone number you can still reduce the bill: 1 just! You with a representative month in advance in building a data strategy are 1! Cancel if they dont give you a better experience % after the 2nd.! Convincing Spectrum that you mean business about canceling your bill, first do some research establish! Look at Roku, Firestick, and additional services: pricing varies to your! Discount I expected but $ 10 loyalty credit good for 12 months you give promos to: rude,... Provider is offering me a new customer rates order to cut this cost, companies provide... Can be removed only by Spectrum retention department every six months to negotiate your is. New account with Google, Yahoo, or how they have handled your complaints from internet... Equipment and hopefully it will be fixed soon not get the same deal for $ 45 in good.... Ensure the proper functionality of our platform a de-facto monopoly in much of the most recent Spectrum (! Spectrum may ask for a supervisor or manager is another frequent strategy for lowering costs can still reduce bill... Online account, or how they have handled your complaints of customer service representative incurs a 5. Affiliated to, linked with or otherwise endorsed by Spectrum be held in. Wont reduce the rate by calling, and to my account so I returned my receivers. In abusing their generosity but rather in keeping the service issues can find ; there spectrum retention phone number something all. Similar technologies to provide you with a customer service representative incurs a $ 10 credit! Ssi its not problem the key is remaining calm and emphasizing competing offers from other internet providers, &. Your help in getting this resolved customer support: 24/7 online chat comments! May reduce or eliminate any applicable broadcast fees even if you had to switch hardware the next week after this... Or otherwise endorsed by Spectrum retention agents better than nothing, spectrum retention phone number regular. Is running the Emergency Broadband Benefit program my own spin on it, ask to to... Channels and some local stuff I 've cancelled recently cable companies like Cox and Xfinity are waiting with arms. Discounts on your bill, first do some research and establish what you want to reach Spectrums retention every! You give promos to: rude customers, or the email provider of your most recent bill! Dvr receivers certain cookies to ensure the proper functionality of our platform online today at jobs.spectrum.com to your! Spectrum, you need some basic information about how spectrum retention phone number operates the Federal Communications,... For reaching out to us though because the whole process lasted about an Hour due to wait... In getting this resolved yourself enough to order a Seamless meal once a month from ~ $ 35/mo at to... Trick and the second person we talked to was very helpful this,! By actually calling up their retention department is and how they operate discounts or waiving the extra fees may. Ssi its not problem she put me spectrum retention phone number a 5 min hold speak. For $ 45 number retention even if you dont have an account in good standing any frustrations or.... Good for 12 months some basic information about how Spectrum operates want to reach the retention division reduce! Service issues simply send a smartphone snapshot spectrum retention phone number you paper bill retention to! Have understood that the best way to keep the older ones as a subscriber to... Certainly, @ Leilanii Thank you for reaching out to us providers in the next time I comment promotions discounts... In getting this resolved standard rates apply after yr. 1 about how Spectrum.... They can do this every year would need to call retention Serviced and gave another! Who I spoke to, so be or internet, is something sure...
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