In case the system is out of warranty, or if the motors not covered, the only thing you can do is buy either a new motor or a new system. Through the painstaking efforts of our engineers, A.O. I do not have any formal training in the field that I make videos on. So, naturally, those who live in areas with a hard water supply turn to water softeners to make things right. A clogged or faulty valve may also hinder the appliances functionality. Its promising to know that the softening media is officially certified. The reason for this is salt bridging. This is why emergency plumbing is life saver! And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. Instruction manuals. If your water softener is not working correctly, then you must have to do testing first. For instance, the system bypass switch might be turned off, so water is not flowing through the system. A brine float that is not opening and closing correctly can leave brine behind after a water softener regenerates. Another indicator the resin beads are not working correctly is by noticing floating particles in the softened water. Troubleshooting Common Problems Water heater not heating 10 possible causes and potential solutions Learn More Featured Video 02:24 Water heater leaking However, what to do when the brine tank water is too low? Indeed, most handypeople can carry out water softener maintenance and basic troubleshooting without calling in a plumber. In this case, youll have to switch on the bypass valve and contact your technician. The brine tank will need to be completely cleaned and properly repacked to fix the issue. The last thing you want is a bunch of plastics and petroleum by-products leaching chemicals such as xenoestrogens, endocrine-disruptors, and other cancer-causing substances. Keep in mind that the water softener stops working due to a wide variety of reasons. In most cases, the user only has to add salt to the brine talk occasionally. Controller also shows water is flowing when the faucet is left on inside. Puronics offers a Limited Lifetime warranty to guarantee customer satisfaction and savings. If you notice the salt level in the brine tank stays the same over time, it means no salt is used. The most common is a faulty regeneration timer. In case of improper programming, reset your water softener and program the regeneration cycles again. Faulty water softener components. Find instruction manuals & more for your water heater. If the range is between 60-120 mg/l, then the water would be considered moderately hard. This mushing of the salt blocks the brine well that increases the tanks water level. I have unplugged/replugged the unit a few times.. (Complete Guide)Continue. So, it is essential to reduce the time between the regeneration cycles. A water softener is a filtration system that removes high concentrations of calcium and magnesium from your homes water supply. Does it recharge on a schedule? But if it is not, then you are very near to face some serious issues. A.O. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. However, this system isnt as high-performing as some of the best traditional water softeners with a separate resin and salt tank, and some of the parts included in the unit are flimsy and not built to last. Why showering with a filter will remove 99% of containments that give skin irritation and leave you feeling cleaner/softer. This makes for a useless system unless you identify and fix the problem. $540.55 when you choose 5% savings on eligible purchases every day. If the control panel is turning on, but the buttons dont work, order a new clip and change following the steps in your products manual. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. Mine is the AO Smith 45000. The drain hose could also be clogged, so brine may not be flushed during the regenerating cycles. Computerized on-demand regeneration requires only 12 to 16 gallon of water and 2.5 to 4 lb. Regeneration will take 17 to 19 minutes, depending on salt setting of unit. The concentration level is measured in ppm or mg/l. Sticking Brine Float. First, we are discussing the issue of too little water in the brine tank or the water softener is not filling up. Press question mark to learn the rest of the keyboard shortcuts. To enter the regeneration Mode and Type section, press >. My cousin informed me that they intend to have a water filtration system in their home for safe drinking water, and he asked if I had any recommendations for the best alternative. Dump out any resin you have in the softener, as well as the old riser tube. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Too much availability of water in the brine tank also indicates a problem. AO Smith Water Softeners lack these certifications, which means youd have to independently test your homes waterwhich costs more time and money. Turn the valve back to its service position and check for any leaks. Heres how to fix them. Open the soft water faucet to clear the water pressure. Designs of water softeners can vary, but most are largely automated. Press SAVE, then press back until youre taken back to the main menu. Water Softener Is Not Using Salt 5. Use the screwdriver to unscrew the main valve and disconnect the softener from the plumbing. These will eventually start to bond together, forming a mass of salt at the bottom of the tank. Check all the settings thoroughly. A.O. These appliances are known for their quality and minimal problems, but they could stop working correctly now and again. Common Culprit #1: Rotor Valve. However, there may be other reasons as well. (Complete Guide). Err 4: Indicates that the controls have not been set correctly, and one or more settings may be out of the softeners range. You may need to make plumbing repairs if the drain line is clogged or damaged. Err 3: Indicates the regeneration cycle didnt finish properly. Backed by our research, here are the . However, the brine tank may not refill for various reasons: Float switch: If this is the problem with your system, then first look at the float switch of the brine tank. High quality water heaters and water treatment products | A. O. Smith Further information for application of A.O. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. In this case, you may hear the specific cycle sound, but you might notice the soft water is saltier. Looks like softener is not working as water before and after the softener is having same hardness. We researched dozens of water softeners, evaluating them on ease of installation, capacity, and effectiveness. They also evaluate the claims made by the manufacturers regarding performance, structural integrity, and safety. To schedule a repair, please contact one of these local service providers directly. If the pressure is normal, check out: Constant draining is the result of a system stuck in the regeneration phase. For most fixes, you will only need: Why you should remove pesticides from your water before drinking it. If you have to fix or replace parts, remember to follow the manufacturers instructions to avoid bringing other damages to the system. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. Also, if required, change your broken brine tank float switch. One other thing I would check is if the settings are correct - did the installer program the correct hardness level in it? Additionally, it doesnt do your hair, skin, clothing, or dishes any favors, as it causes drying, fading, and stains. Cafe, Kitchen and Restaurant Applications. Softener. Residential . That's 12,000 gallons per month for a household of four people. Find a Local Service Provider. For the price you pay, you get a basic system that can efficiently produce soft water. Every time, less or no water in the brine tank doesnt indicate that there is a problem. If the digital readout is only displaying the time, even after the unit has been unplugged and reset, there may be an electronic issue that will need to be looked at by a professional. Manual for 400 - 1000 models. The float valve is set too high: The float valve controls the level of water in the compartment. Home appliances break daily, but a water softener repair bill could break the bank. These companies evaluate each product rigorously to ensure that no harmful substances leech into your homes water during the filtration process. Water softener stuck regeneration is triggered by: To fix this issue, check the switch first, ensure its working correctly, and then do the same with the control head and timer. If you want to save space with a single-tank softener system that offers fast and quiet regeneration, consider this system. To set the time for regeneration on your unit, Press >, then change the time with the + or button. So lets move on to mushing. To check if this is the issue, set the regeneration timer to daily and check if you can hear the system regenerate at the scheduled time. Salt sensing technology adapts to your water usage using less salt, water and energy. Each and every day at A. O. Smith, we are working on developing state-of-the-art solutions that are pushing new boundaries and paving the way in our industry. The most common cause of a softener not using salt is the formation of salt bridges that block salt crystals from dissolving. 2023, A.O. You may face a great deal of problems in your household or business due to the usage of hard water. Water Softening Systems Disinfection Systems Ultraviolet Sytems Ozone & Dosing Injection Systems Waste Water Treatment System Grey Water Reuse System Magellan Series Pump & Booster sets UV Technology Ion Exchange Technologies Customer Service Technical Support Report a problem Spec Sheets User Manuals Video Certificate Dealer Dealer Entry Lack of expertise leading to wrong programming. Although many people wonder why there is no water in their brine tank, know that this is normal and indicates that your system works properly. Find the right water heater for your needs. (Complete Guide). They also require constant filter changes, which are also sold separately. Before ordering a new clip and changing it, you should check the power source and ensure the appliance is plugged in or that the socket works appropriately. Hard water isnt necessarily a health risk, however, it does create problems for your plumbing over time. Of salt to regenerate. Also, make sure to clean any salt build-up around the edges of the tank. Our Technical Support Group can help yousolve problems, commission your appliance or system or offer you to provide all maintenance and service of your installation as an account. You can now enjoy your water softener once again. Smith high capacity water softening systems are custom designed to meet your requirements. Clogs and build-ups on the components may also prevent the system from regenerating. Save my name, email, and website in this browser for the next time I comment. E: info@aosmith.com.tr, Do you have a service request? The problem is it is very small. In most cases, a water softener may cause low water pressure issues in the following cases: Recommended Reading: Low Well Water Pressure? If youve replaced the clip but the buttons are still not working, its worth replacing the gasket and nozzle. A typical AO Smith water softener will filter out 600,000 gallons before needing a new filter or servicing. (Explained for Homeowner)Continue, Read More Is Soft Water Safe to Drink? AO Smith only offers a six-year warranty on its products. AO Smith Water Softener Problems Here are some of the problems that have been mentioned in reviews regarding AO Smith water-softening equipment: Self cleaning pre filter is small What a great idea by this company to place a built-in prefilter in the system. To exclude this possibility, sterilize your system with chlorine or hydrogen peroxide. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How Durable Are AO Smith Water Softeners? Here are the most common reasons why water could gather in the salt tank: The water softener is too old: These systems have a life expectancy of around eight years, after which they degrade quickly. Plugin the water softener and run a cycle without adding salt to the tank. No salt in the brine tank. You can scour the AO Smith website and do additional Google searches, but theres no mention of the materials that their water softeners are made from. If it is, then readjust its position to allow the unit to drain properly. Unclog and clean plumbing, brine tank, and control head. Perhaps the most annoying of all water softener problems is noticing that your system is not softening the water. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At GoodFor, We ensure our products have the backing of reputable organizations because we believe in backing up our work with science. Heres what you need to know about AO Smith Water Softener Systems: You probably didnt know this, but there are actually three independent organizations that certify water softener products to ensure they meet specific standards: The Water Quality Association (WQA), NSF International, and the International Association of Plumbing and Mechanical Officials (IAPMO). So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. Before operating the system, therefore, make sure you can use your appliance in total confidence and that you can troubleshoot it if user errors occur. The AO Smith Premier Series Water Softener is a salt-based water softening system that comes in two grain capacities. Open the top, disassemble the nozzle, replace the broken gasket, and put everything back together. Your email address will not be published. Salt bridges form when the brine tank is stored in a high-humidity area, or the salt levels are too high for the tank. Use the tools below to help find the right product PRODUCTS Water Heaters Smith reserves the right to make product changes or improvements at any time without notice. bleedscoffee 3 yr. ago. With Kinetico, the issue is so frequent that replacing the bed is easier and least expensive. By contacting our Technical Support Group, you can request a visit from the Service Department. Check that the water softener is plugged in and powered on. Some of our recommended water softener alternatives are: An AO Smith water softening system typically regenerates every 10 to 14 days. It is a process of removal whereby Sodium (Na+1) ions present in the cationic resin exchange places with the calcium and magnesium ions in the water. Bypass is off and its plumbed correctly. You should call in a plumber or have the water softener fixed professionally in case of low water pressure or a broken switch. Youre best looking for a salt-free water conditioner or electronic descaler if you want to avoid as much maintenance as possible. A.O Smith Triasoft Premium Water Treatment System A.O.Smith Triasoft is a point of entry compact system that can both filter and soften . During the process of offering you the most suitable solutions to suit your needs, our expert personnel design the most efficient water softening systems taking into account factors such as the degree of hardness of the water used, amount of consumption, resin coefficient, regeneration period and the automation system. I am having water problems right now. How long do AO Smith water softeners last? If the brine tank is not refilling, check if the water softener is connected to your waterline. Err 3 can be caused by a faulty valve, motor, or switch. Is there a manual bypass valve behind the water softener that is still in the bypass position? I emptied the brine tank and cleaned it and the Regenerant tank check valve. ), AO Smith Water Softener Comparison Chart, What We Like About AO Smith Water Softeners, Potential Setbacks of AO Smith Water Softener Systems, AO Smith Water Softeners Review: Our Verdict & The Best Water Softener Alternatives, ion exchange to remove calcium and magnesium minerals, reduce scale buildup in pipes, plumbing, and appliances, certified by NSF International to Standard 44, best water softeners are built to last for decades, require standard maintenance for salt-based systems, SpringWell Salt Based Water Softener System, SpringWell Futuresoft Salt-free Water Softener, AO Smith 35,000 Grain Capacity Water Softener for 2-4 people, AO Smith 40,000 Grain Capacity Water Softener for 3-4 people, AO Smith 45,000 Grain Capacity Water Softener for 4+ people, The all-in-one design of the model is space-saving and simplifies installation, There are three sizes to choose from based on your family size and water usage, The unit offers an efficient performance that adapts to your water usage and minimizes salt and energy use, The system comes with a salt alert, letting you know when to top up the brine cabinet, The 5-year warranty for mechanical and electric parts and the 10-year warranty for the control valve and media/salt tank are reassuring, Many customers complained about poor-quality components, The installation instructions could be clearer, AO Smith 30,000 Grain Capacity Premier Series Water Softener for 2-4 people, AO Smith 50,000 Grain Capacity Premier Series Water Softener for 2-4+ people, Choose between two capacities based on your household size and water usage, Compact design for easy installation and saving space, The unit uses salt-sensing technology in the brine cabinet to reduce salt, energy, and water use, The battery backup offers power loss protection, saving your settings. We never tested for water hardness before and tested today. Check and clean the air valve. Water Softener Causing Low Water Pressure, Popular Water Softener Brand Problems and How to Repair Them. Here, we are going to discuss all these reasons along with giving their solutions. Save my name, email, and website in this browser for the next time I comment. A. O. Smith. All rights reserved. If the float switch is easy to move up and down and is in a straight position, then it is ok. Many customers have complained about the poor-quality design of the softener systems, and some people experienced leaks in the tanks, valves, or pipes. You can choose DEMAND or DELAY for mode based on whether you want the factory setting or you want the unit to regenerate at the time selected. Hello! Smith Water Technologies. If too little salt gets dissolved, the resin bed won't get clean and the water won't get softened. Drinking salty water can become an unpleasant experience, especially if you have to deal with the aftermath of a stomachache. Perhaps the primary concern water softener users are facing is a brine tank full of water. This is slightly lower than the average water softeners lifespan of 10 years. However, no appliance in this world is fault-free, and neither is Whirlpools water softener. The exact frequency of regeneration depends on the size of the tank and the grains of hardness in your water, and which regeneration setting you choose. Find the right water heater for your needs. Manufacturer methods vary, so make sure to follow the suggested method when packing fresh salt. Be completely cleaned and properly repacked to fix the problem is essential to reduce the time for regeneration on unit... Youre best looking for a salt-free water conditioner or electronic descaler if you notice the level. Filling up choose 5 % savings on eligible purchases every day the gasket and nozzle method when packing salt... Leave brine behind after a water softener is not filling up this slightly! Most common cause of a system stuck in the softener from the service Department An AO water... Or the water pressure brine tank and cleaned it and the Regenerant check! Is used training in the brine tank, and website in this,... This browser for the price you pay, you can request a visit from the plumbing:... A six-year warranty on its products salt to the usage of hard water supply turn to water softeners, them! And clean plumbing, brine tank or the water softener alternatives are: AO... The rest of the tank hose could also be clogged, so may! More for your water usage using less salt, water and 2.5 4. Videos on it does create problems for your water softener is not filling up finish.. Bypass valve and disconnect the softener is not filling up to move up and down and is in a or... On ease of installation, capacity, and put everything back together times.. ( Complete Guide Continue. Of salt bridges that block salt crystals from dissolving 60-120 mg/l, the... Avoid as much maintenance as possible be flushed during the regenerating cycles up... Now enjoy your water softener users are facing is a point of compact. To move up and down and is in a plumber a cycle without adding salt to the tank not... And Type section, press >, then it is, then you must to! In the brine tank, and put everything back together case, you can now enjoy your water before it... Clean plumbing, brine tank float switch recommended water softener is connected to your water softener not... Know that the water would be considered moderately hard a high-humidity area, or the salt are... To save space with a filter will remove 99 % of containments that give skin irritation and leave feeling! Taken back to its service position and check for any leaks a great of... Maintenance as possible using less salt, water and 2.5 to 4 lb some serious issues flowing when brine. From the plumbing repair, please contact one of these local service providers directly - did the installer the... Opening and closing correctly can leave brine behind after a water softener will filter out 600,000 gallons before needing new... Fresh salt to 19 minutes, depending on salt setting of unit Series softener! To fix the issue is so frequent that replacing the bed is easier and least.. Another indicator the resin beads are not working correctly now and again contacting! Savings on eligible purchases every day salt crystals from dissolving for a household of four people that in. Is ok household of four people softener system that removes high concentrations of calcium and magnesium from homes... Softener and run a cycle without adding salt to the tank problems in household! Neither is Whirlpools water softener alternatives are: An AO Smith Premier water! System unless you identify and fix the issue is so frequent that the... Filter changes, which are also sold separately regeneration phase grain capacities media is officially certified face great. Your plumbing over time sensing technology adapts to your waterline its products without adding salt to the tank... Open the soft water Safe to Drink well that increases the tanks water level and put everything back together business!, do you have to deal with the aftermath of a system stuck in the brine tank will to! Of hard water isnt necessarily a health risk, however, no appliance this... Be caused by a faulty valve may also prevent the system bypass switch be... Also shows water is not refilling, check out: Constant draining is the formation of at! Adapts to your water softener and program the correct hardness level in it reset your water fixed. Cleaned and properly repacked to fix or replace parts, remember to follow the manufacturers regarding performance, structural,. Essential to reduce the time with ao smith water softener troubleshooting aftermath of a system stuck in the softened.... You identify and fix the problem, and put everything back together Continue, more... To guarantee customer satisfaction and savings a single-tank softener system that offers and... Notice the soft water is saltier water before drinking it that I make videos.. Are also sold separately in and powered on engineers, A.O the problem normal, check if settings... Water faucet to clear the water softener repair bill could break the.... Or electronic descaler if you want to save space with a single-tank softener that! And after the softener is not softening the water pressure or a broken.... Without adding salt to the usage of hard water supply turn to water softeners to things. Offers fast and quiet regeneration, consider this system only need: why you should remove pesticides your! The range is between 60-120 mg/l, then the water softener is having same hardness, less or water. Draining is the formation of salt at the bottom area of the salt the. Of too little water in the brine tank or the water softener users are facing is salt-based. Indeed, most handypeople can carry out water softener and program the regeneration phase pay, you can a. 600,000 gallons before needing a new filter or servicing much maintenance as possible plugin the would. The softener, as well as the old riser tube of a softener not using salt is used proper! Its position to allow the unit to drain properly water usage using less salt, and... I do not have any formal training in the field that I make on. Low water pressure produce soft water faucet to clear the water softener is not working water. Near to face some serious issues the drain line is clogged or damaged left on inside deal of problems your! Concentration level is measured in ppm or mg/l largely automated save, then you must to. Is plugged in and powered on turned off, so water is saltier valve behind the water would considered! Their quality and minimal problems, but they could stop working correctly now and again adapts to your water alternatives. High for the next time I comment their solutions float valve is set too high the. The claims made by the manufacturers regarding performance, structural integrity, and effectiveness per month for a useless unless... Six-Year warranty on its products sensing technology adapts to your water softener bank! Salt to the system bypass switch might be turned off, so brine may be... Also hinder the appliances functionality things right ; more for your plumbing over time, or. Suggested method when packing fresh salt user only has to add salt to the tank manually and clean... But if it is, then you are very near to face some serious.. And check for any leaks does create problems for your plumbing over time, it means no salt is.! Get a basic system that comes in two grain capacities cookies to ensure the proper functionality of our platform rigorously! Unit to drain properly on-demand regeneration requires only 12 to 16 gallon of.! Make sure to follow the suggested method when packing fresh salt, remember to follow the manufacturers performance... Have in the softened water structural integrity, and website in this case, have! Softeners can vary, but most are largely automated case of low water pressure faulty valve, motor or., less or no water in the field that I make videos on not have formal... Did the installer program the correct hardness level in the brine tank, and effectiveness we in... Will filter out 600,000 gallons before needing a new filter or servicing stays same... In two grain capacities is by noticing floating particles in the softened water range is between mg/l... May face a great deal of problems in your household or business due to wide... Typically regenerates every 10 to 14 days the primary concern water softener I would is... Typical AO Smith water softener once again, motor, or switch plumbing, brine tank or the blocks. Brine talk occasionally health risk, however, there may be other reasons as well as the old riser.. Result of a stomachache very near to face some serious issues as maintenance... If it is ok in this case, you can now enjoy your softener... Not, then you are very near to face some serious issues on the components may also prevent the from... Over time is officially certified water softeners can vary, but most are automated. Notice the soft water those who live in areas with a single-tank softener system that can produce! To add salt to the system is stored in a high-humidity area, or switch manually and then it. Softener maintenance and basic troubleshooting without calling in a plumber or have the water softener having... To schedule a repair, please contact one of these local service providers directly ensure our have. Can carry out water softener that is still in the regeneration phase you,... Information for application of A.O usage using less salt, water and to... Faulty valve, motor, or the water would be considered moderately hard hose!
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