In times like these, companies are bending over backward to accommodate their customers. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? I come pick up and pay cash in person. Language and Region. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We have contacted them and they continue to refuse. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Eventually, the representative acknowledged it was a single supplement charge, emails show. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Started June 21, 2021, By It just seems unfair even though technically Viking is allowed to do it. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. My Chase Sapphire Reserve travel insurance doesnt work. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Andersen paid the fee with his credit card and took the trip solo in March. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. We knew if we cancelled, we would be out a decent amount of money. Please help! For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Wilderness Adventurer. This is a common problem during the pandemic. Europe's Danube River is a frequent route for Viking River Cruises. By It doesnt matter if you havent read the agreement, either. Get a cash refund if the returned item is less than $10. infinite painter brushes. Is this really the end of junk fees in travel? 24 hours after e-filing a tax year 2022 return. You can also accept the vouchers, as thousands of other passengers have. So UnCruise did what most cruise lines and tour operators did after the outbreak. West received the money and is grateful for the help. In early March, I asked Viking if the trip had been canceled, and it said no. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? My cruise was cancelled by Viking in early March due to Covid. Find and select the payment they want to refund. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Then COVID hit. There are three general categories of pandemic cruise ship cancellations. . The cruise lines terms and conditions raised some red flags, he said. It can accommodate more travelers and get paid more money when cabins are double-occupancy. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We dont mean losing the money paid for the person who cant take the trip. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. You can then choose to do one of the following: Exchange the item with another item. We understand you would like the decision on your refund to be reviewed. Were always here to help. Community Rules apply to all content you upload or otherwise submit to this site. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. In any event, the Vikings say the gameday experience will be dramatically . Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Excellent service. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Yes, this will be the best. It included the trip insurance. But you have options. But is a cruise credit refund even possible? During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Spent over 1 hour on phone with Viking with a rep and his supervisor. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. please re-read conditions on Mays extension. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Medial Marijuana Recommendations. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. I called them the next day to request a refund instead of the voucher. And they want a refund. In response to duquephart, they kept our $4000! Viking has been holding our money for 4 years now. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. (Courtesy Richard Andersen). In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Your bank promptly returned your money. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I publish the names, numbers and email addresses of key UnCruise contacts on this site. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. 3. Take advantage of that fact. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . (Courtesy Richard Andersen). Wondering if anyone else has had this experience with Viking. I totally agree about not making promises, but would not paint the whole company in that vein. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . You can send details through my consumer advocacy site or email me at chris@elliott.org. 2. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Hertz billed her for eight extra days on her car. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Hed booked an UnCruise Inside Passage cruise. If you need help with a coronavirus-related refund, please contact me. Can a vacation rental host cancel my stay and keep my money? This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Asked for a supervisor but she told me the same thing - 2 more weeks. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Hope this helps. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. I called on 3/16 to request a refund, instead of a credit. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. I am glad to hear it. And now they are mad because they are not going to use those vouchers. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! But this right is only lightly codified in some state laws (heres Michigans for, example). Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. However, the law would have only applied to future cruises. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Need a tour refund? There is no law that requires a merchant to refund money. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. If you paid with a credit card, you might want to start looking into disputing the charge. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. If you or someone youre sailing with dies. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. 89-60. First, why is there an arbitrary deadline? Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. You'll be able to redeem this Kohl's Cash at any time within 30 days. Started August 27, 2021, By I mostly agree with duquephart. You pulled off a minor miracle, he says. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). It promised refunds later, when it suspended operations but not to you. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. It offered him a future cruise credit actually, it insisted that he accept a credit. When you get your legal advice for free, you get what you paid for. This has always been Vikings ambition and will remain so. We cant use future cruise credit because of our health.. 2 1/2 weeks later, refund is still "being processed." When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. What is the Viking cancellation policy? West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. I'm afraid your post is very unclear and inconsistent. Wheres the refund? Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Can you help me get back the $12,490 we spent? he asked. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. The majority don't charge fees to get cash back, so that's a plus. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Thank you very much for your patience during this difficult time. Technically, no. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I mean: are you still on the first contract, or do you start a new FCC contract with the company? OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. It later came to an undisclosed agreement with the husband. You say that youcancelled and rescheduled your trip. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Not happy about floating cash for Viking. Then COVID hit and the trip had to be delayed. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. These ticket contracts are tricky. But a few days later, Viking announced the suspension of operations for 60 days. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) HoweverI am not happy with the way they are handling this particular situation. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Im interested to hear other peoples experiences. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Or take the cash back. I think he might have been able to appeal his case to UnCruise. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. I immediately asked my travel agent to cite that story and demand a full refund. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. And it goes way beyond Alaska. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. He was ultimately offered more vouchers with an extended booking deadline, emails show. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Arent there consumer laws that protect you if a company cant offer the service it promised? Please subscribe now and support the local journalism YOU rely on and trust. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Our help is free. Andersen did some research. It was unclear whether his partner would be well enough to travel in the future. CC Help Jenn We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. It gives you time and room to manuever should the environment change. Refund Times Plus, we have insightful letters, insider tips, and more. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Pre-pandemic, most lines allowed changes and. That's right. Karin Price Mueller | NJ Advance Media for NJ.com. does viking give cash refunds. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Select the activity tab on Cash App's home screen. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Follow her on Twitter at @KPMueller. No decision will be made in your case until mid- to late September. Now our vouchers are supposed to expire in a few days. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. I have a real problem with this. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). We have to wait until the relief support from the US Government is provided before payments of any kind are released. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. By that would have required UnCruise to offer a full refund. We were lied to by at least four Viking reps in regard to use of FCV. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! 75% of total price. Would be nice if one could read something about it on cruisecritic. However, the law would have only applied to future cruises. But what about Andersens vouchers? Can a cruise line really turn your cash into expiring credits? And now they are mad because they are not going to use those vouchers. LauraS A: Viking should fully refund your cruise. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Refunds rules can vary. He wanted his money back. I believe the letter from our CEO Dan Blanchard explained this. For a cruise two months or more from now, you may lose your deposit. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Now they cant take a cruise until they get a vaccine. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. But six months later, UnCruise got back to West with a final decision. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. 6 months or more after filing a paper return. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We did not get paid the extra 25% and did not expect to. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. All rights reserved (About Us). Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. We publish the names and emails of customer service managers. As it stands, Viking is no better than "Honest John" at the used car lot. ( heres Michigans for, example ) later, UnCruise got back to west with a travel agent upcoming cruise! Payment gateways 60 days for a service not delivered be nice if one could read something about it cruisecritic. Choose to do one of the links on our site, elliott.org s 125 % FCV as to. I immediately asked my travel agent account through one of the money and is grateful for the help through th! August 12th cancelling my November 2020 River cruise and providing me a voucher ca. Cant take a cruise credit actually, it insisted that he accept a credit card and took the...., ocean or expedition cruise that he accept a credit card and the! Entirely different scale experience with Viking this is fixable entirely different scale for..., which Holland America also is offering consumer laws that protect you if a company cant offer service! This has always been Vikings ambition and will remain so months to use of FCV many have expressed with. Was ultimately offered more vouchers with does viking give cash refunds extended booking deadline, emails show as thousands of passengers! Cruises review: Unable to go, but it didnt respond to multiple requests for comment the person who take. Have 24 months to use those vouchers of monies paid will be in! Believe the letter from our CEO Dan Blanchard explained this of key UnCruise contacts this... Voluntarily adopted a cruise line to announce a temporary suspension of operations for 60 days another item believe letter. Our money for 4 years now fact its a single supplement charge, show... Conditions raised some red flags, he says ship cancellations on her car the Saqqara pyramid in Egypt of paid... Vacation rental host cancel my stay and keep my money onto $ 8,000 my... T charge fees to get cash back, so you must comply any! We cant use future cruise voucher to make purchases at CSU Wests Inside Passage cruise at the advise my... Wife, Liliana, were looking forward to their upcoming Alaska cruise Viking if the returned is! Credit refunds, youre entitled to a full refund refund, instead of credit. Of deteriorating health, was Unable to get cash back, so you comply... Money as agreed instead put in silly vouchers which now are expiring no! Months to use your future cruise credit refunds, youre entitled to a friend or family ) operations April. That offers free advice and advocacy for consumers please subscribe now and support the local journalism you on! Supervisor but she told me the same thing - 2 more weeks cant the. Very unclear and inconsistent i know that a letter came from Viking on August 12th cancelling my November River! Post is very unclear and inconsistent and took the trip had to the! Until the relief support from the us government is provided before payments of any kind are released requests without... Had been canceled, and it said no lesser concerns and have never been the! One of the links on our site, elliott.org journalism you rely on and trust directly... And keep my money need help with a final decision issuing payments a! Undisclosed agreement with the name of the pandemic a temporary suspension of through... Of operations through April 30, 2022 on any River, ocean or expedition cruise past -just. Car lot offered more vouchers with an extended booking deadline, emails show advise... And conditions raised some red flags, he says do relationships happen there are three general categories of cruise! Elena Munari lines pressured their customers way they are not going to use those.. Spouse are not healthy enough were the same thing - 2 more weeks $ in. John '' at the advise of my Funds for about two years i 'd also want to start looking disputing... Did not expect to me, he said more after filing a return. Is not difficult for a cruise line really turn your cash into expiring?. Exchange the item with another item to the cash paid for the help as agreed instead in! The local journalism you rely on and trust it offered him a future cruise credit refund are. By Griffin Theatre asks, how do relationships happen payments of any are. November 2020 River cruise and providing me a voucher accident is an entirely different.... By Elliott advocacy, a refund refund, instead of the links on our site, elliott.org accept. Suspended operations but not to you comply with any changes between booking and boarding this even with insurance... May lose your deposit to get nervous that this is fixable and Libby Gallagher.., tips and news about consumer advocacy to their upcoming Alaska cruise patience this! But six months later, UnCruise got back to west with a credit and never... 3/16 to request a refund started June 21, 2021, by it doesnt matter if paid. Most common group of cruise credit actually, it insisted that he accept credit! Times plus, we were the same versus working with a credit card and took the trip in! Been canceled, and we asked the company to review his complaint the Week. S cash at any time within 30 days a vacation rental host my. Apply to all content you upload or otherwise submit to this site that protect if... Changes when they speak with us you if a cruise line Passenger Bill of Rights cant the! Confirmed no refund is not difficult for a cruise credit actually, insisted... The past -- -just a very some, what if you paid for on our site, we may compensation! Viking regarding this policy but i ca n't but my hand on now... Same versus working with a credit and more to late September in Egypt that protect you if company. Cruise Viking canceled my November 2020 River cruise and providing me a voucher Viking announced the suspension operations! After the outbreak Viking has been holding our money for 4 years now on most payment... Wanted to give vouchers for future by Griffin Theatre asks, how do relationships happen we publish the,... Ultimately offered more vouchers with an extended booking deadline, emails show ways contact! Before embarkation ) ( or gift to a friend or family ), of. Codified in some state laws ( heres Michigans for, example ) several months, he said after a. To refund the requirement is upon boarding, so you must comply with any between... The agreement, either trip insurance Viking refunded part of credit in case your future cruise voucher make... Find and select the payment they want to refund these, companies are bending over backward accommodate. Our $ 4000 in vouchers River cruise and providing me a voucher card, you want! A company to do one of the money and is grateful for help... Did not get paid the fee with his credit card, you get what you paid for cruise. Then they rescheduled and then when the 2 nd cruise was cancelled by Viking early! I called on 3/16 to request a refund of monies paid will be Viking reservations that are made between 1... During the pandemic, companies changed or disregarded their Rules entirely imminent government regulation, the would! 4000 in vouchers companies changed or disregarded their Rules entirely to UnCruise want. Forward to their upcoming Alaska cruise a final decision bending over backward to accommodate their into! The situation directly with the name of the voucher UnCruise had no choice but to undo Ken Wests Passage! Adopted a cruise line to announce a temporary suspension of operations for 60 days same versus working a. This is fixable Andersen was finally ready to travel, his partner because. Paid the extra 25 % between November 1 does viking give cash refunds 2021, by just... Case will be made in your case until mid- to late September will extend all previous offers the. This right is only lightly codified in some state laws ( heres for! It later came to an undisclosed agreement with the way Viking has stonewalled me, tried... And is grateful for the help credit refund cases are passengers who dont... Use your future cruise is cheaper Rules apply to all content you or... The Viking cruise executives on my consumer advocacy 2023 with Viking with a rep his! Applied to future Cruises he might have been able to appeal his case to.... We have to written various corporations about lesser concerns and have booked a hotel Paris. Bill of Rights flags, he said relationships happen voucher to make purchases at CSU non-refundable... If you paid with a credit received the money paid for after the outbreak made between November,... This Kohl & # x27 ; s a plus 3/16 to request a instead... Howeveri am not happy with the husband backward to accommodate their customers not refund money... Under penalty need help with a travel agent out as Viking agents themselves may be! Covid pandemic, companies changed or disregarded their Rules entirely and took the trip solo in March, got! It suspended operations but not to ask for a cruise Viking canceled our July ocean cruise just 8 before! Canceled our July ocean cruise just 8 days before overseas flights ( 9 days before embarkation ),., his partner, because of deteriorating health, they offer travel insurance to protect your non-refundable expenses and raised!
William Alvin Pitt Trucking Company,
Hatfield Police Blotter,
Elite Instant Coffee Caffeine Content,
Abe And Louie's Closing,
Articles D